Phil and Twe are left in charge when Nev goes on holiday to Hawaii, and the pair decide to try out a new sales tactic. Elsewhere, Jenny finds it difficult to get back into the swing of things after a break in Bulgaria, and Hayley lands herself in trouble after making a big announcement. Last in the series

Phil and Twe are left in charge when Nev goes on holiday to Hawaii, and the pair decide to try out a new sales tactic. Elsewhere, Jenny finds it difficult to get back into the swing of things after a break in Bulgaria, and Hayley lands herself in trouble after making a big announcement. Last in the series

When Nev encourages his employees to pen a few lines of verse, birthday girl Hayley hopes her tea lady rap will make her the Dylan Thomas of the call centre. Lothario Chickenhead finally settles down. And has call centre veteran Griff made his last call for Nev?

When Nev encourages his employees to pen a few lines of verse, birthday girl Hayley hopes her tea lady rap will make her the Dylan Thomas of the call centre. Lothario Chickenhead finally settles down. And has call centre veteran Griff made his last call for Nev?

Nev invites his staff to submit ideas to improve the company.

Nev invites his staff to submit ideas to improve the company.

Nev's enforcer Thorpey is forced to come out about a secret relationship at work.

Nev's enforcer Thorpey is forced to come out about a secret relationship at work.

Hoping to improve his health and that of his sedentary staff, Nev launches a 'fat club'.

Hoping to improve his health and that of his sedentary staff, Nev launches a 'fat club'.

Commercial director Phil Wilshire has an idea to lift spirits and put him on the map.

Commercial director Phil Wilshire has an idea to lift spirits and put him on the map.